Zenuniee Refund and Return Policy


Effective Date: January 8, 2025

At Zenuniee, we strive to provide high-quality home products that meet your needs and exceed your expectations. If you are not fully satisfied with your purchase, we are here to help! This Refund and Return Policy outlines the process and terms for returning products and receiving refunds.

1. Return Eligibility

You may return most products within 30 days from the date you receive your order, provided that:

  • The items are unused, in original condition, and in their original packaging.
  • Products have not been damaged, altered, or opened (unless defective).

Certain items are not eligible for return, including:

  • Custom or personalized products.
  • Gift cards.
  • Downloadable software or digital products.
  • Items marked as non-returnable on the product page.

2. How to Return an Item

If you are unsatisfied with your purchase or need to return an item, please follow these steps:

  1. Contact Customer Service:
    Contact our customer support team at info@zenuniee.com or call (860) 868-8063 to initiate your return. Please include the following details in your email or phone call:

    • Order number
    • Item(s) being returned
    • Reason for return (optional)

  2. Return Authorization:
    Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to send the items back to us.

  3. Package the Item:
    Carefully package the item(s) in their original packaging, including any accessories, manuals, or free gifts that came with the purchase. Please include the RA number and your order confirmation or receipt.

  4. Ship the Item Back:
    Send the item back to the following address: Zenuniee Returns
    325 Brick School Rd
    Cornwall Bridge, Connecticut
    Please use a traceable shipping method (e.g., UPS, FedEx) to ensure the return is safely received. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or an error on our part.

3. Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.

  • Shipping Fees: Please note that original shipping charges are non-refundable, unless the return is due to a defective item or a mistake made by Zenuniee.

  • Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts, we may issue a partial refund or reject the return.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, we recommend returning the original item for a refund and placing a new order for the item of your choice.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@zenuniee.com or call (860) 868-8063. We will arrange for a replacement or refund, depending on your preference. Please provide the following details:

  • Order number
  • Description and photos of the damage or defect
  • Any other relevant information

6. Non-Returnable Items

Certain products are not eligible for return, including:

  • Gift cards.
  • Custom or personalized products.
  • Digital or downloadable products.

If you are unsure about the returnability of an item, please contact our customer support team before making a purchase.

7. Cancellation Policy

You may cancel your order before it has been shipped by contacting our customer service team at info@zenuniee.com or calling (860) 868-8063. Once your order has been processed and shipped, it cannot be canceled, but you may initiate a return after receiving the product.

8. Contact Us

If you have any questions or need assistance with the return or refund process, please reach out to our customer support team:

Thank you for choosing Zenuniee! We are committed to ensuring your satisfaction and providing you with the best products for your home.

By purchasing from Zenuniee, you agree to the terms and conditions of this Refund and Return Policy. We aim to resolve any issues efficiently and fairly, ensuring a positive shopping experience.