Zenuniee Sales Policy

Effective Date: January 8, 2025

At Zenuniee, we are committed to providing a seamless and transparent shopping experience for all our customers. Our Sales Policy outlines the key terms and conditions for purchasing from us, including payment, shipping, returns, and customer support. Please take a moment to review our policy below:

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that our online store reflects accurate stock levels. In the event that a product is out of stock or discontinued after your order is placed, we will notify you immediately and offer an alternative, a backorder option, or a full refund.

2. Ordering Process

When you place an order with Zenuniee, you are making an offer to purchase a product, which we will accept or reject based on availability and payment processing. Once your order is confirmed, you will receive an email confirmation containing details of your purchase.

3. Payment

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout. All payments are processed securely through our payment gateway, and your financial information is protected.

Please note that the total amount charged will include applicable taxes, shipping fees (if applicable), and any other charges associated with your order. Zenuniee reserves the right to modify prices and charges without notice.

4. Pricing

All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices may vary depending on location, promotions, and availability. Any discounts or promotional offers will be clearly displayed at checkout.

5. Shipping & Delivery

We offer reliable shipping services to customers within the United States. Shipping costs will be calculated at checkout based on your delivery address and selected shipping method.

• Processing Time: Orders are typically processed within 1–2 business days.
• Shipping Time: Delivery times depend on the shipping method chosen during checkout. Standard shipping usually takes 5-7 business days. Expedited shipping options are available for faster delivery.

Please ensure that your shipping address is accurate and complete. Zenuniee is not responsible for delays or errors in delivery caused by incorrect address information.

6. Order Cancellations

Orders can be canceled only before they are processed or shipped. If you need to cancel your order, please contact us at info@zenuniee.com as soon as possible. Once an order is shipped, it cannot be canceled, but you may return the items following our Return Policy.

7. Returns & Exchanges

At Zenuniee, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items for a refund or exchange within 30 days of receipt. To be eligible for a return or exchange, items must be unused, in original condition, and in their original packaging.

• Return Process: To initiate a return, please contact our customer service team at info@zenuniee.com to request a return authorization. Once approved, you will be provided with instructions for returning the item(s).
• Refunds: Upon receiving the returned items, we will process your refund to the original payment method. Please allow 7–10 business days for the refund to be reflected in your account.
• Exchanges: If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product.

Please note that shipping fees are non-refundable unless the item is defective or damaged.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@zenuniee.com with photos of the damage and your order details. We will arrange for a return, replacement, or refund, depending on the situation. All claims must be made within 7 days of receipt.